FAQs

It is a multi-merchant reservation system. Administrators onboard merchants and categories; merchants publish listings and manage availability; customers browse, book, and track reservations in one place.

Customers can sign up to book listings. Merchants are created by platform administrators. If you operate a venue or service and want a storefront, contact your platform admin or use the merchant onboarding flow your organization provides.

You can browse public listings without signing in. Creating an account is required to submit booking requests, view your dashboard, and receive status updates.

Choose a listing, pick an available date and time (or slot, table, seat, or vehicle depending on category), then submit a request. The merchant reviews the request and approves or declines it. You can track status from your dashboard.

Totals include the listing price for your selection plus any category booking fee configured by the platform. The amount displayed before you confirm is what is stored on your booking record. Payment collection depends on how your merchant or organization handles settlement outside this app.

Cancellation and modification rules depend on the merchant and listing category. Use your booking details page or contact the merchant directly. Platform admins may assist in dispute cases according to your organization's policy.

From the merchant dashboard you can create listings by category, set pricing and availability, upload images, and publish or save drafts. Public listings appear on the global browse page and on your branded storefront URL.

Incoming customer reservations appear under Booking Requests. Approve to confirm the reservation or decline if the slot is unavailable. Pending counts are highlighted in navigation so you do not miss new demand.

Administrators may assign a flat booking fee per reservation category. That fee is added once per booking at checkout and included in sales reporting. You do not configure platform fees yourself unless you have admin access.

Signed-in users can open Profile from the dashboard menu to update name, email, password, and optional profile logo where enabled.

We use account and booking data to operate the service, show reservations to you and relevant merchants, and improve reliability. See our Privacy Policy for categories of data, retention, and your rights.

Contact your platform administrator or support channel listed in the Help Center. They can deactivate or remove accounts according to your deployment's data policy.