Privacy policy

1. Overview

This Privacy Policy explains how we collect, use, share, and protect personal information when you use our reservation platform (the "Service"). It applies to customers, merchants, and visitors browsing public pages.

2. Information we collect

We may collect:

• Account data: name, email, username, role, profile image, and authentication logs.
• Booking data: selected dates, slots, listings, prices, fees, status, and messages tied to reservations.
• Merchant data: business profile, listings, media, availability settings, and sales aggregates.
• Technical data: IP address, browser type, device information, and usage events such as page views or button clicks where analytics are enabled.

3. How we use information

We use personal information to:

• Provide, secure, and improve the Service.
• Process and display bookings to customers and relevant merchants.
• Communicate about account, booking, or security matters.
• Generate aggregated statistics for administrators and merchants.
• Comply with legal obligations and enforce our Terms.

4. Sharing

Booking details are shared with the merchant fulfilling your reservation and with platform administrators who operate your deployment. We do not sell personal information. We may share data with infrastructure providers that host the Service under contractual safeguards, or when required by law.

5. Retention

We retain information while your account is active and as needed for bookings, reporting, dispute resolution, and legal compliance. Retention periods may vary by deployment; administrators can provide organization-specific schedules.

6. Security

We implement administrative, technical, and organizational measures appropriate to the Service, including access controls and encrypted transport where configured. No method of transmission or storage is completely secure.

7. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. Use profile settings where available or contact your platform administrator to exercise rights.

8. Cookies and analytics

The Service may use session cookies for authentication and optional analytics to understand feature usage. You can limit cookies through browser settings; some features may not function without essential cookies.

9. Children

The Service is not directed to children under 16. We do not knowingly collect personal information from children. Contact us if you believe a child has provided data.

10. Changes

We may update this policy with a revised "Last updated" date. Material changes will be communicated through the Service or administrator channels where appropriate.

11. Contact

Privacy questions may be submitted via the Help Center or your platform administrator's designated contact.